Privacy Policy

Effective October 10, 2026. Updated October 14, 2026.

MyCallCrew is a business name of Greg Crawford, a sole proprietor, Montgomery, Texas.

MyCallCrew ("we", "us") provides an AI phone receptionist for real estate agents and other businesses. This policy explains what information we collect, how we use it, and the choices you have. "You" means a business or agent that uses MyCallCrew (a "customer"). "Callers" are the people who phone a customer's MyCallCrew number.

Information we collect

• Account information: your name, email, business or brokerage, phone numbers, office hours, greeting, CRM name, and a password (stored only in scrambled form).
• Billing information: handled by our payment processor. We receive confirmation of payment and a customer reference, not your full card number.
• Call information: when your assistant answers a call we process the caller's phone number, the audio of the call, a transcript, a summary, and details the caller shares, such as name, address or area, timeline and whether they want to buy, sell or rent.
• Voice samples: if you ask us to create a custom voice from your recording, the recording you submit and a record of your consent (time and IP address).
• Usage and device data: basic logs such as IP address, browser type and pages visited, used for security and reliability.
• Messages you send us: for example through the contact form.

How we use information

• To answer calls, create lead summaries, and deliver them to you by text, email and your dashboard.
• To set up, run, secure and improve the service, and to provide support.
• To bill you and prevent fraud or abuse.
• To contact you about your account, changes to the service, and (if you agree) product news.
• To comply with the law.

We do not sell personal information. We do not use callers' information to advertise to them.

Who we share it with

We use trusted service providers to run the service, such as providers of voice technology, telephone service, payment processing, email and hosting. They may process information only to provide their services to us. We may also share information if required by law, to protect rights and safety, or in a business transfer such as a merger. If you turn on a CRM connection, we send leads to the CRM you choose.

Text messages (SMS) and mobile information

MyCallCrew is a business name of Greg Crawford, a sole proprietor, Montgomery, Texas. MyCallCrew sends text messages only to people who agree to receive them: people who check the consent box on our public SMS opt-in form at mycallcrew.com/sms-consent, customers who opt in to lead alerts and account notices on our setup form, and callers to (832) 400-4949 who give verbal agreement on the call to receive a text from MyCallCrew (for example a signup link, booking confirmation or callback details).

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except the telephone carriers and messaging providers that deliver our messages to you.
• We do not sell or rent mobile phone numbers or SMS opt-in consent.
• We use your mobile number and consent only to send the texts you asked for and to keep a record of your consent (date, time and number).
• Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help, call (832) 400-4949 or email hello@mycallcrew.com. See our SMS Terms.

Call recording and callers

Calls to a MyCallCrew number may be recorded and transcribed so the customer can review them. Customers are responsible for giving any notices and getting any consents that apply to their calls. Your greeting can tell callers that they are speaking with a virtual assistant and that the call may be recorded. If you are a caller and want information about a call removed, contact the business you called or email us at hello@mycallcrew.com.

Custom voices

If you ask us to create a custom voice from your recording, we do so only after you confirm you consent. We use it only to answer calls for your account. We review each custom voice before it goes live. You can ask us to delete your voice sample and custom voice at any time.

How long we keep information

We keep account and call information while your account is active and for a reasonable period afterward for legal, accounting and dispute purposes. You can ask us to delete call recordings and other data sooner, subject to legal requirements.

Cookies

We use only essential cookies, such as the cookie that keeps you logged in and protects forms from forgery. We do not use advertising cookies.

Security

We use encryption in transit, access controls, rate limiting and other safeguards. No system is perfectly secure, so we cannot guarantee absolute security.

Your choices and rights

You can update your greeting, hours and voice in your dashboard. You can ask us to access, correct or delete your information by emailing hello@mycallcrew.com. Depending on where you live, you may have additional rights under state privacy laws, and we will honor valid requests.

Children

MyCallCrew is for businesses and is not directed to children under 13.

Changes

We may update this policy. If we make a material change we will update the date above and, when appropriate, notify you.

Contact

Questions? Email hello@mycallcrew.com or use our contact form.