MyCallCrew

Terms of Service

Effective October 10, 2026. Updated October 14, 2026.

MyCallCrew is a business name of Greg Crawford, a sole proprietor, Montgomery, Texas.

These terms are an agreement between you and MyCallCrew ("we", "us"). By creating an account or using MyCallCrew you agree to them. If you use MyCallCrew for a business, you confirm you can bind that business.

1. The service

MyCallCrew provides an AI phone receptionist that answers calls forwarded to your MyCallCrew number, collects caller details, and sends you summaries. We may improve, change or retire features over time.

2. Your account

Keep your login private and your information accurate. You are responsible for activity under your account.

3. Plans, fees and billing

  • Plans are billed monthly in advance. Each plan includes a number of minutes per month. Minutes do not roll over.
  • A one-time setup fee of $29 (all plans, including any add-ons) is billed when your free trial ends.
  • New accounts start with a 7-day free trial. A card is required at signup but is not charged during the trial. If you do not cancel before the trial ends, your first month and the setup fee are charged automatically on day 8. Cancel during the trial and you owe nothing.
  • Minutes beyond your plan are $0.45 per minute. Each call is rounded up to the next full minute.
  • Premium Voice is an add-on of $30 per month for Basic and Basic Plus, and is included with Ultra.
  • CRM sync is included with Ultra and is an add-on of $30 per month for Basic Plus. It is not available on Basic. CRM sync is being rolled out one CRM at a time, starting with Follow Up Boss, and is turned on for your account once your CRM is supported.
  • Prices exclude taxes where applicable. We may change prices with notice before your next renewal.
  • If a payment fails, we may pause the service until it is resolved.

4. Cancellation and refunds

Plans are month to month. To cancel, email us at hello@mycallcrew.com before your next renewal; service continues through the end of the paid period. The setup fee is non-refundable once your assistant has been built. Monthly fees are non-refundable except where required by law.

Text messaging (SMS) terms

  • Program name: MyCallCrew text messages, operated by MyCallCrew (a business name of Greg Crawford, sole proprietor, Montgomery, Texas).
  • Program description: MyCallCrew sends account notifications and new-lead alerts to customers who opt in (on our setup form or on the opt-in form at mycallcrew.com/sms-consent), and one-to-one texts (signup links, demo booking confirmations and callback details) to callers who agree on a call to (832) 400-4949 to receive a text from MyCallCrew. No marketing blasts.
  • Message frequency: Message frequency varies. Callers typically receive 1 to 3 messages per request; customers receive alerts as leads come in.
  • Message and data rates may apply.
  • Opt out: Text STOP to (832) 400-4949 at any time to cancel. You will receive one confirmation message and no further texts. Text START to resubscribe.
  • Help: Text HELP for help, call (832) 400-4949 or email hello@mycallcrew.com.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent to receive texts is not a condition of purchase.
  • Privacy: see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

5. Your responsibilities

  • Laws about calls and recording. You are responsible for following the laws that apply to your calls, including notice and consent for recording, rules for automated or artificial voices, and rules for text messages.
  • Your content. You are responsible for your greeting, hours and instructions, and for the accuracy of what you tell your assistant to say.
  • Not for emergencies. MyCallCrew is not an emergency service. Do not use it to handle emergency calls.
  • Acceptable use. Do not use MyCallCrew for anything unlawful, deceptive, harassing or harmful, to impersonate someone, or to send unsolicited marketing.
  • Custom voices. If you ask us to create a custom voice, it must be your own voice, and only after you confirm your consent. We may review and decline any custom voice.

6. AI limitations

MyCallCrew uses artificial intelligence. It can mishear, misunderstand or make mistakes, and it may not capture every detail. It does not give legal, financial or real estate advice. Review leads and recordings and follow up with callers yourself.

7. Our property and your data

We own the service and everything in it. You keep ownership of your content and your call data. You give us permission to process them to provide the service, as described in our Privacy Policy.

8. Service availability

We work to keep MyCallCrew available, but it depends on telephone carriers and other providers outside our control. We do not promise uninterrupted or error-free service.

9. Disclaimer

The service is provided "as is" and "as available", without warranties of any kind, to the fullest extent allowed by law.

10. Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect, incidental, special or consequential damages, or for lost leads, profits or business. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

11. Suspension and termination

We may suspend or end your access if you break these terms, if payment fails, or if your use creates risk or legal exposure. You may stop using the service at any time.

12. Changes to these terms

We may update these terms. If a change is material we will give notice. Using MyCallCrew after the effective date means you accept the update.

13. Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in Montgomery County, Texas.

14. Contact

Questions about these terms? Email hello@mycallcrew.com.